HPE Foundation Care 24x7 Service Post Warranty
Extended service agreement | parts and labour (for storage arrays) | 2 years | on-site | 24x7 | response time: 4 h | for 1/8 G2 Tape Autoloader; StoreEver 1/8 G2; SureStore Tape Autoloader 1/9
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Main Specification
| Product Description | HPE Foundation Care 24x7 Service Post Warranty - extended service agreement - 2 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Storage arrays |
| Designed For | 1/8 G2 Tape Autoloader; StorageWorks 1/8 G2 Tape Autoloader; 1/8 Tape Autoloader; StoreEver 1/8 G2; SureStore DLT 8000, Tape Autoloader 1/9; SureStore Tape Autoloader 1/9 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Storage arrays |
Details
| Service & Support | Extended service agreement - parts and labour - 2 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 2 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 2 years Product info support - web knowledge base access - 2 years New releases update - 2 years |
|---|
Compatibility Information
| Designed For | HPE 1/8 G2 Tape Autoloader Ultrium 1760, Ultrium 3000 HPE StorageWorks 1/8 G2 Tape Autoloader Ultrium 1760, Ultrium 232, Ultrium 3000, Ultrium 920 HPE StorageWorks 1/8 Tape Autoloader SDLT 320, Ultrium 230, Ultrium 232, Ultrium 448, Ultrium 460, Ultrium 960 HPE StoreEver 1/8 G2 Ultrium 15000, Ultrium 3000, Ultrium 6250 HPE SureStore DLT 8000, Tape Autoloader 1/9 HPE SureStore Tape Autoloader 1/9 |
|---|
Product features
For products covered by Foundation Care, HPE offers three distinct service levels
HPE Foundation Care NBD Service. HPE Foundation Care 24x7 Service. HPE Foundation Care CTR Service.Key selling points
- HPE Foundation Care NBD Service
References
MPN: HA8R3PE
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04/06/2026 06:14:18