HPE 24x7 Software Technical Support
Technical support | phone consulting (for complicated network devices) | 3 years | 24x7 | response time: 2 h | academic, for retail customers | for P/N: Q9H59A, Q9H60A, Q9H61A, Q9H61AR, Q9H62A, Q9H62AR, Q9H63A, Q9H63AR, R2J82A
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In this category:
Main Specification
| Product Description | HPE 24x7 Software Technical Support - technical support - 3 years |
|---|---|
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Academic, for retail customers |
| Class of Equipment | Complicated network devices |
| Designed For | P/N: Q9H59A, Q9H60A, Q9H61A, Q9H61AR, Q9H62A, Q9H62AR, Q9H63A, Q9H63AR, R2J82A |
General
| Service Included | Phone consulting |
|---|---|
| Full Contract Period | 3 years |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Academic, for retail customers |
| Class of Equipment | Complicated network devices |
Details
| Service & Support | Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday Product info support - fax-on-demand - 3 years - availability: 24 hours a day / Monday-Sunday Product info support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday Product info support - web knowledge base access - 3 years New releases update - 3 years |
|---|
Compatibility Information
| Designed For | P/N: Q9H59A, Q9H60A, Q9H61A, Q9H61AR, Q9H62A, Q9H62AR, Q9H63A, Q9H63AR, R2J82A |
|---|
Key selling points
- Improve productivity of system managers and operators
- Increase system performance and reduce downtime due to software defects
- Expedite problem resolution through trained technical resources
- Software electronic support
- Access to technical resources
- Problem analysis and resolution
- Escalation management
- Software features and operational support
- Problem isolation
References
MPN: HC4N6E
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