HPE Tech Care Critical Service with Comprehensive Defective Material Retention
Extended service agreement | parts and labour (for servers) | 5 years | on-site | 24x7 | repair time: 6 hours | for P/N: P21271R-B21, P40455-AA1, P40455-B21, P40456-AA1, P40456-B21, P40457-B21, R4T14A
MPN
HS8J3E
Manufacturer
Hewlett Packard Enterprise
QuickCode
1522287
Qty immediately available
30
Total stock
9876
£14,200.43
inc VAT
£11,833.69 ex
VAT
Quantity in Cart:
We are an Authorised Silver Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HPE Tech Care Critical Service with Comprehensive Defective Material Retention - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Designed For | P/N: 841730-B21#ABJ, 841730-B21#UUF, 875797-B21#0D1, 875797-B21#ABJ, 875797-B21#UUF, P21271-291, P21271-AA1, P21271-B21, P21271R-B21, P21272-AA1, P24442-AA1, P40455-AA1, P40455-B21, P40456-AA1, P40456-B21, P40457-B21, Q9A07A, Q9H03A, Q9J04A, R0U60A, R0U61A, R4T11A, R4T12A, R4T13A, R4T14A |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 5 years Technical support - remote diagnosis - 5 years Technical support - visual remote guidance - 5 years New releases update - 5 years Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Extended service agreement - parts and labour - 5 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 Product info support - web support - 5 years Technical support - outage management - 5 years Comprehensive defective material retention - 5 years |
|---|
Compatibility Information
| Designed For | P/N: 840369-291, 840369-AA1, 840369-B21, 840369R-B21, 840370-291, 840370-AA1, 840370-B21, 840370R-B21, 840371-AA1, 840372-S01, 840373-S01, 840374-S01, 841730-B21, 841730-B21#0D1, 841730-B21#ABA, 841730-B21#ABJ, 841730-B21#B19, 841730-B21#UUF, 841730R-B21, 841730R-B21#B19, 870740-S01, 875797-B21, 875797-B21#0D1, 875797-B21#ABJ, 875797-B21#B19, 875797-B21#UUF, 875807-291, 875807-AA1, 875807-B21, 875807R-B21, P02872R-B21, P02873-291, P02873-AA1, P02873-B21, P02873R-B21, P02874-291, P02874-AA1, P02874-B21, P02874R-B21, P21271-291, P21271-AA1, P21271-B21, P21271R-B21, P21272-AA1, P24442-AA1, P40455-AA1, P40455-B21, P40456-AA1, P40456-B21, P40457-B21, Q9A07A, Q9H03A, Q9J04A, R0U60A, R0U61A, R4T11A, R4T12A, R4T13A, R4T14A |
|---|
Product features
Rapid on-site support
Experience peace of mind with HPE Pointnext Tech Care's Critical Service, offering on-site repairs within 6 hours. This swift response ensures minimal downtime, keeping your operations running smoothly.Round-the-clock availability
With service availability 24 hours a day, 7 days a week, you're covered at all times. Whether it's a weekend or a holiday, our team is ready to support you whenever you need it.Comprehensive coverage
This extended service agreement includes both parts and labor, ensuring a complete solution to any issue. With comprehensive defective material retention, you can trust that your critical data is safeguarded.Key selling points
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
References
MPN: HS8J3E
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04/06/2026 16:12:03