HPE Proactive Care 24x7 Service with Defective Media Retention Post Warranty
Extended service agreement | parts and labour | 1 year | on-site | 24x7 | response time: 4 h | for Modular Smart Array 2040
Main Specification
| Product Description | HPE Proactive Care 24x7 Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | Modular Smart Array 2040 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 1 year Product info support - web knowledge base access - 1 year New releases update - 1 year Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday Technical support - web support - 1 year Defective media retention - 1 year |
|---|
Compatibility Information
| Designed For | HPE Modular Smart Array 2040 Dual Controller SFF Bundle, 2040 FC Dual Controller SFF Bundle, 2040 LFF Chassis, 2040 LFF DC-power Chassis, 2040 SAN Dual Controller LFF Storage, 2040 SAN Dual Controller SFF Bundle, 2040 SAN Dual Controller SFF Storage, 2040 SAN w/o SFP Bundle Performance Tier, 2040 SAN w/o SFP SFF Bundle, 2040 SAS Dual Controller LFF Storage, 2040 SAS Dual Controller SFF Bundle, 2040 SAS Dual Controller SFF Bundle Performance Tier, 2040 SAS Dual Controller SFF Storage, 2040 SFF Chassis, 2040 SFF DC-power Chassis |
|---|
Product features
Comprehensive onsite support
The service includes on-site support to ensure that assistance is always readily available, minimizing downtime and keeping operations running smoothly.Efficient response time
With a response time of 4 hours for urgent requests, this service is designed to quickly address issues as they arise, helping to maintain productivity.Valuable consultation services
The inclusion of phone consulting provides customers with expert guidance and support, ensuring that technical issues are resolved efficiently.Extensive service coverage
This extended service agreement offers comprehensive coverage, including parts, labor, and various support services to address a variety of needs.Defective media retention benefits
Defective media retention ensures that organizations can manage defective items effectively while maintaining control over their assets.Key selling points
- 24/7 service availability for critical support
- Response time of 4 hours for urgent needs
- Includes parts and labor for complete coverage
- Access to phone consulting and web knowledge base
- Defective media retention for improved asset management
References
MPN: HT3Q1PE
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04/06/2026 05:53:07