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HPE Nimble Storage Foundation Care 4H Parts Exchange Support with Defective Media Retention - extended service agreement - 5 years - shipment
Type
Extended service agreement
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Storage arrays
Covered Configurations
42TB storage array
Designed For
P/N: Q8H45A
General
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Storage arrays
Covered Configurations
42TB storage array
Details
Service & Support
Extended service agreement - advance parts replacement - 5 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 5 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - phone consulting - 5 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3
Technical support - phone consulting - 5 years - response time: NBD - availability: 24 hours a day / Monday-Friday - severity level 4
Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 5 years
New releases update - 5 years
Defective media retention - 5 years
Compatibility Information
Designed For
P/N: Q8H45A
Product features
Connect easily and securely
Allow visibility into IT assets and support status from anywhere so a customer can reach a knowledgeable resource when help is needed and have online visibility into useful information and the reassurance that they can send an alert so that issues can be addressed quickly.
Get the help you need, when you need it
Get more than break fix services. HPE Nimble Storage support services are bolstered by a personalized, one-stop support center and HPE InfoSight automation capabilities. These tools are designed to help reduce downtime and provide the help customer's need, when they need it.
Reduce complexity
Simplify day-to-day system support with 24x7 systems monitoring designed to provide fast, accurate diagnostics, automatic case creation, and parts dispatch.
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
