HPE Tech Care Basic
Extended service agreement | parts (for complicated network devices) | response time: NBD
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Main Specification
| Product Description | HPE Tech Care Basic - extended service agreement |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts |
| Response Time | Next business day |
| Class of Equipment | Complicated network devices |
General
| Type | Extended service agreement |
|---|---|
| Service Included | Parts |
| Response Time | Next business day |
| Class of Equipment | Complicated network devices |
Product features
Comprehensive Support Options
Users can access various support channels including phone consulting, knowledge base resources, and web support, ensuring that all inquiries and issues can be addressed quickly and effectively.Efficient Service Response
With a commitment to next business day response times for urgent requests, this service ensures that customers receive timely assistance, minimizing downtime and maintaining productivity.Flexible Service Distance
The service extends across distances of up to 480 km, making it accessible for a wide range of customer sites and allowing for effective on-site support wherever needed.Key selling points
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
References
MPN: HU4B2A300FP
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