HPE Tech Care Basic Service
Extended service agreement | parts and labour | on-site | 9x5 | response time: NBD
Main Specification
| Product Description | HPE Tech Care Basic Service - extended service agreement - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
General
| Type | Extended service agreement |
|---|---|
| Service Included | Parts and labour |
| Location | On-site |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
Product features
Reliable support
With on-site service and next business day response time, HPE Pointnext Tech Care Basic Service ensures minimal downtime and swift resolution to hardware issues, keeping your operations running smoothly.Comprehensive coverage
Offering parts and labor as part of the extended service agreement, this plan covers all the essentials needed to maintain your hardware in good condition, ensuring peace of mind and operational reliability.Dedicated availability
Service availability from 8:00 AM to 5:00 PM, Monday through Friday, aligns with standard business hours, providing access to support when it's most likely needed, ensuring your business stays productive.Key selling points
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
References
MPN: HU4B2A500BX
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04/06/2026 09:39:03