HPE Tech Care Basic Service with Comprehensive Defective Material Retention
Technical support | for HPE OneView | phone consulting | 5 years | 9x5 | response time: 2 h
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MPN
HU4B4A5#SVN
Manufacturer
Hewlett Packard Enterprise
QuickCode
1620382
Qty immediately available
30
Total stock
9876
£220.80
inc VAT
£184.00 ex
VAT
Quantity in Cart:
We are an Authorised Silver Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HPE Tech Care Basic Service with Comprehensive Defective Material Retention - technical support - for HPE OneView - 5 years |
|---|---|
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 2 hours |
| Service Availability | 9 hours a day / 5 days a week |
| Software Title | HPE OneView |
General
| Type | Technical support |
|---|---|
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 2 hours |
| Service Availability | 9 hours a day / 5 days a week |
Software
| Software Title | HPE OneView |
|---|---|
| Installation Type | Locally installed |
Details
| Service & Support | Phone consulting - 5 years - response time: 2 hours - availability: 9 hours a day / Monday-Friday New releases update - 5 years Comprehensive defective material retention - 5 years |
|---|
Product features
Phone access to experts
Customers may contact HPE support by telephone 24 hours a day, 7 days per week to log support incidents.Expert online chat
Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so customers can obtain quick answers to technical questions about their HPE product. Complex questions that require detailed responses may be elevated to support incidents on an as-needed basis.Expert forum response
Customers can post questions, issues, or discuss usage of products within the HPE community forums.General technical guidance
HPE endeavors to provide general technical guidance for customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the customer's products covered by HPE Pointnext Tech Care.Automated incident logging
Devices may automatically submit incidents to HPE containing diagnostic information to speed diagnosis and repair. Where automated monitoring and incident submission identifies critical issues requiring HPE engagement, HPE attempts to engage the previously identified customer contact.Key selling points
- Phone access to experts
- Expert online chat
- Expert forum response
- General technical guidance
- HPE InfoSight assistance
- HPE InfoSight predictive alerts
- Automated incident logging
- Tech tips knowledge library
- Access to electronic support information and services
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- Defective media retention (DMR)
- Comprehensive defective material retention (CDMR)
References
MPN: HU4B4A5#SVN
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