All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£0.00Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
HPE Datacenter Care Add-On Essential Service - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Storage arrays
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Storage arrays
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 5 years
Technical support - remote diagnosis - 5 years
Technical support - visual remote guidance - 5 years
New releases update - 5 years
Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 5 years
Product features
Rapid response
With a commitment to a 4-hour response time for critical issues, customers can rely on swift, expert support to resolve hardware and software problems, ensuring minimal downtime.
Comprehensive coverage
Offering an extensive service package that includes parts and labor, remote diagnosis, and visual remote guidance, this service ensures all aspects of your data center's operation are supported.
Around-the-clock availability
Service availability 24 hours a day, 7 days a week, including phone consulting and web support, ensures that assistance is always just a call away, regardless of when a problem arises.
Expert on-site support
Qualified technicians are available to provide on-site service within distances up to 320 km, ensuring that even the most complex issues can be addressed in person.
Continuous updates
Stay current with new releases updates as part of the service, ensuring your data center benefits from efficient features and security enhancements.
Key selling points
4-hour response time for critical issues
24/7 service availability including holidays
Includes parts, labor, and remote diagnosis
Supports distances up to 320 km for on-site assistance
Access to new releases updates for continuous improvement
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
