HPE Complete Care Add-On Essential Service with Defective Media Retention
Extended service agreement | parts and labour (for complicated network devices) | 5 years | on-site | 24x7 | response time: 4 h | for StoreFabric SN3600B
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£0.00Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
HPE Complete Care Add-On Essential Service with Defective Media Retention - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Complicated network devices
Designed For
StoreFabric SN3600B
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Complicated network devices
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 5 years
Technical support - remote diagnosis - 5 years
Technical support - visual remote guidance - 5 years
New releases update - 5 years
Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 5 years
Defective media retention - 5 years
Compatibility Information
Designed For
HPE StoreFabric SN3600B
Product features
Proactive Support
With access to round-the-clock service, support personnel can address issues promptly, minimizing downtime and ensuring that equipment functions at optimal levels.
Robust Service Coverage
This service includes both parts and labor, meaning assistance is available without additional costs, offering financial predictability and convenience.
Quick Response Times
Response times are tailored to the severity of the issue, with critical problems treated within 15 minutes, ensuring quick resolutions and minimal impact on business operations.
Essential Resources
The service provides access to a knowledge base for troubleshooting and web support that enables customers to quickly find solutions or get assistance.
Data Protection
Defective media retention is included, allowing organizations to safely manage data on faulty devices, thus maintaining compliance with data security practices.
Key selling points
Comprehensive on-site support for parts and labor
24/7 service availability with rapid response times
Includes knowledge base access and web support
Remote diagnosis and visual guidance enhance problem resolution
Defective media retention for data security and compliance
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
