Extended service agreement | parts and labour (for complicated network devices) | 5 years | on-site | 24x7 | repair time: 6 hours | for P/N: Q1H71B, Q1H71BR, R4G55A, R4G55AR
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£0.00Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
HPE Tech Care Critical Service - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Complicated network devices
Designed For
P/N: Q1H71B, Q1H71BR, R4G55A, R4G55AR
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Complicated network devices
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 5 years
Technical support - remote diagnosis - 5 years
Technical support - visual remote guidance - 5 years
New releases update - 5 years
Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 5 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Product info support - web support - 5 years
Technical support - outage management - 5 years
Compatibility Information
Designed For
P/N: Q1H71B, Q1H71BR, R4G55A, R4G55AR
Product features
Rapid repair service
With a repair time of 6 hours and on-site service, downtime is minimized, ensuring your operations continue smoothly without significant delays.
Round-the-clock support
Service availability 24 hours a day, 7 days a week, including technical support, means you're never left without help, no matter the time or day.
Comprehensive coverage
The extended service agreement includes both parts and labor, providing peace of mind that there are no hidden costs or unexpected expenses for repairs.
Key selling points
Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
HPE Visual Remote Guidance (VRG)
HPE InfoSight dashboards
HPE InfoSight workload insights
Firmware updates for selected products
Collaborative Support and Collaborative Assistance
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
