HPE Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty
Extended service agreement | parts and labour (for servers) | 1 year | on-site | 9x5 | response time: NBD | for P/N: 869845R-B21, 869847R-B21, P05671R-B21, P05672-291, P05672-AA1, P05672R-B21
MPN
HV7E8PE
Manufacturer
Hewlett Packard Enterprise
QuickCode
1522767
Qty immediately available
30
Total stock
9876
£4,107.41
inc VAT
£3,422.84 ex
VAT
Quantity in Cart:
We are an Authorised Silver Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HPE Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Servers |
| Covered Configurations | Server with OneView |
| Designed For | P/N: 869845-291, 869845-B21, 869845R-B21, 869847-291, 869847-B21, 869847R-B21, 869849-S01, 869850-S01, 880397-S01, P05671-291, P05671-AA1, P05671-B21, P05671R-B21, P05672-291, P05672-AA1, P05672-B21, P05672R-B21 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Servers |
| Covered Configurations | Server with OneView |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - knowledge base access - 1 year Technical support - remote diagnosis - 1 year Technical support - visual remote guidance - 1 year New releases update - 1 year Extended service agreement - parts and labour - 1 year - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - web support - 1 year Extended service agreement - parts and labour - 1 year - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Comprehensive defective material retention - 1 year |
|---|
Compatibility Information
| Designed For | P/N: 869845-291, 869845-B21, 869845R-B21, 869847-291, 869847-B21, 869847R-B21, 869849-S01, 869850-S01, 880397-S01, P05671-291, P05671-AA1, P05671-B21, P05671R-B21, P05672-291, P05672-AA1, P05672-B21, P05672R-B21 |
|---|
Product features
On-site support
With a commitment to ensuring minimal downtime, HPE Pointnext Tech Care offers on-site support with a next business day response time. This service is designed to provide you with the peace of mind that comes from knowing help is available right at your location, ensuring your operations continue smoothly without significant delays.Comprehensive service coverage
This extended service agreement covers both parts and labor, offering comprehensive support for your HPE products post-warranty. From remote diagnosis to visual remote guidance and phone consulting, every aspect of technical support is designed to address your needs promptly and efficiently.Flexible service availability
Understanding the critical nature of your operations, HPE Pointnext Tech Care provides service availability 9 hours a day, 5 days a week. With service hours from 8:00 AM to 5:00 PM, Monday through Friday, you can rest assured that support is available when you most need it.Extended reach
No matter where you are located, within a distance of up to 480 km from the customer site, HPE Pointnext Tech Care ensures that you have access to the support you need. This extended reach demonstrates HPE's commitment to providing reliable service across a wide geographic area.Defective material retention
The comprehensive defective material retention service allows you to keep your defective components after replacement, offering an added layer of security and compliance for your business. This feature is particularly beneficial for organizations with strict data handling and privacy policies.Key selling points
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
References
MPN: HV7E8PE
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04/06/2026 08:24:04