HPE Tech Care Basic Service with Defective Media Retention Post Warranty
Extended service agreement | parts and labour (for servers) | 1 year | on-site | 9x5 | response time: NBD | for P/N: 840371-291, 880173-291, 880173R-B21, P02875-291, P02875-AA1, P02875-B21, P02875R-B21
MPN
HV7G4PE
Manufacturer
Hewlett Packard Enterprise
QuickCode
1522766
Qty immediately available
30
Total stock
9876
£2,175.37
inc VAT
£1,812.81 ex
VAT
Quantity in Cart:
We are an Authorised Silver Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HPE Tech Care Basic Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Servers |
| Covered Configurations | Server with OneView |
| Designed For | P/N: 840371-291, 840371-B21, 840371R-B21, 880173-291, 880173-B21, 880173R-B21, P02875-291, P02875-AA1, P02875-B21, P02875R-B21 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Servers |
| Covered Configurations | Server with OneView |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - knowledge base access - 1 year Technical support - remote diagnosis - 1 year Technical support - visual remote guidance - 1 year New releases update - 1 year Extended service agreement - parts and labour - 1 year - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Product info support - web support - 1 year Extended service agreement - parts and labour - 1 year - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Defective media retention - 1 year |
|---|
Compatibility Information
| Designed For | P/N: 840371-291, 840371-B21, 840371R-B21, 880173-291, 880173-B21, 880173R-B21, P02875-291, P02875-AA1, P02875-B21, P02875R-B21 |
|---|
Product features
Rapid response
With a commitment to next business day on-site service, HPE Pointnext Tech Care ensures minimal downtime, offering parts and labor as part of the extended service agreement. This swift response is crucial for maintaining operational efficiency and reducing any potential impact on business operations.Comprehensive support
The Basic Service with Defective Media Retention Post Warranty includes not just on-site repairs but also phone consulting, providing a holistic approach to technical support. Service is available 9 hours a day, Monday through Friday, ensuring help is on hand during standard business hours.Key selling points
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
References
MPN: HV7G4PE
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04/06/2026 10:15:04