HPE Nimble Storage Premium 4-Hour
Extended service agreement | advance parts replacement | 3 years | shipment | response time: 4 h | for P/N: Q2Q20A
Main Specification
| Product Description | HPE Nimble Storage Premium 4-Hour - extended service agreement - 3 years - shipment |
|---|---|
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Designed For | P/N: Q2Q20A |
General
| Service Included | Advance parts replacement |
|---|---|
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
Details
| Service & Support | Extended service agreement - advance parts replacement - 3 years - shipment - response time: 4 hours Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 Technical support - phone consulting - 3 years - response time: next business day - availability: 24 hours a day / Monday-Friday - severity level 4 Product info support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 3 years Technical support - web support - 3 years New releases update - 3 years |
|---|
Compatibility Information
| Designed For | P/N: Q2Q20A |
|---|
Product features
Online support portal access
Access installation guide, user guide, and other relevant documentation.Access to software update
Access to software updates, covering major, minor, and maintenance releases.Key selling points
- Online support portal access
- Access to software update
References
MPN: Q2Q69A
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04/06/2026 09:01:16