HPE Foundation Care Call-To-Repair Service with Defective Media Retention Post Warranty

Extended service agreement | parts and labour | 1 year | on-site | 24x7 | repair time: 6 hours

MPN U2MP5PE
QuickCode 1055545
Qty immediately available 30
Total stock 10876
RRP: £2,086.00 inc VAT
£990.68 inc VAT
£825.57 ex VAT
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52%
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We are an Authorised Silver Partner

All products come in brand new original packaging.

Delivery
Order by 4:30pm UK Time (excluding weekends and Bank Holidays) for UK Mainland next working day delivery.

Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.

7 Working Days£0.00 Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98 3 working days (UK Mainland)
Next Working Day£7.97 Next working day (UK Mainland)
Delivery exceptions apply

Main Specification

Product Description HPE Foundation Care Call-To-Repair Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site
Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Repair Time 6 hours
Service Availability 24 hours a day / 7 days a week

General

Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Repair Time 6 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 1 year New releases update - 1 year Product info support - web knowledge base access - 1 year Defective media retention - 1 year
Product features

Flexible support options

The service includes remote diagnosis, allowing for efficient troubleshooting without the need for immediate on-site visits.

Timely response

With a response time of 2 hours, support teams are quick to address any issues, ensuring a rapid return to normal operations.

Accessible service

On-site repairs are provided within a distance of up to 80 km from the customer site, ensuring that support is convenient and reachable.

Extensive resource availability

Access to a web knowledge base provides users with critical information and resources to aid in diagnosing and resolving issues independently.

Defective media retention support

This service ensures that media with defects is retained securely, protecting sensitive data through proper handling and management.
Key selling points
  • Coverage for parts and labor
  • Repair time of 6 hours for minimal downtime
  • 24/7 availability for continuous support
  • Includes remote diagnosis and phone consulting
  • Defective media retention for data security
References

MPN: U2MP5PE

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