HPE Foundation Care Call-To-Repair Service with Defective Media Retention Post Warranty
Extended service agreement | parts and labour | 1 year | on-site | 24x7 | repair time: 6 hours
Main Specification
| Product Description | HPE Foundation Care Call-To-Repair Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 1 year New releases update - 1 year Product info support - web knowledge base access - 1 year Defective media retention - 1 year |
|---|
Product features
Flexible support options
The service includes remote diagnosis, allowing for efficient troubleshooting without the need for immediate on-site visits.Timely response
With a response time of 2 hours, support teams are quick to address any issues, ensuring a rapid return to normal operations.Accessible service
On-site repairs are provided within a distance of up to 80 km from the customer site, ensuring that support is convenient and reachable.Extensive resource availability
Access to a web knowledge base provides users with critical information and resources to aid in diagnosing and resolving issues independently.Defective media retention support
This service ensures that media with defects is retained securely, protecting sensitive data through proper handling and management.Key selling points
- Coverage for parts and labor
- Repair time of 6 hours for minimal downtime
- 24/7 availability for continuous support
- Includes remote diagnosis and phone consulting
- Defective media retention for data security
References
MPN: U2MP5PE
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04/06/2026 09:59:54