All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£0.00Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Other
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Class of Equipment
Other
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 4 Years
Product info support - web knowledge base access - 4 Years
New releases update - 4 Years
Technical support - phone consulting - 4 Years - response time: 2 h - availability: 24 hours a day / Monday-Sunday
Comprehensive defective material retention - 4 Years
Product features
Faster resolution from specially trained, solution-oriented advanced resources
Recommendations for firmware version and software patching on supported products.
Identification of risks and issues through regular device-based proactive scans.
Basic Software Support and Collaborative Call Management for selected non-HPE software on eligible HPE hardware products.
Knowledge database and HPE Support Center access Knowledge database and HPE Support Center access Access to firmware updates (for eligible products).
Key selling points
Recommendations for firmware version and software patching on supported products
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
