HPE Software Technical Support
Technical support | for HPE 32ports ISL Trunking | phone consulting | 3 years | 9x5
MPN
UD813E
Manufacturer
Hewlett Packard Enterprise
QuickCode
313335
Qty immediately available
30
Total stock
9876
£1,982.99
inc VAT
£1,652.49 ex
VAT
Quantity in Cart:
We are an Authorised Silver Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HPE Software Technical Support - technical support - for HPE 32ports ISL Trunking - 3 years |
|---|---|
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Service Availability | 9 hours a day / 5 days a week |
| Software Title | HPE 32ports ISL Trunking |
General
| Type | Technical support |
|---|---|
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Service Availability | 9 hours a day / 5 days a week |
Software
| Software Title | HPE 32ports ISL Trunking |
|---|
Details
| Service & Support | Phone consulting - 3 years - availability: 9 hours a day / Monday-Friday E-mail consulting - 3 years - availability: 9 hours a day / Monday-Friday Fax-on-demand - 3 years - availability: 9 hours a day / Monday-Friday Web knowledge base access - 3 years New releases update - 3 years |
|---|
Product features
Access to technical resources
The customer can access Hewlett Packard Enterprise technical resources via telephone or electronic communication for assistance in resolving software implementation or operations problems.Problem analysis and resolution
Hewlett Packard Enterprise provides corrective support to resolve identifiable and customer-reproducible software product problems.Problem isolation
Problem isolation for the software product is provided. The customer is informed if the problem is perceived to be hardware related.Escalation management
Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources and/or selected third parties to assist with problem solving.Key selling points
- Access to technical resources
- Problem isolation
- Escalation management
References
MPN: UD813E
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