The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple
Main Specification
| Product Description | HPE 4-Hour 24x7 Same Day Hardware Support Post Warranty - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday |
|---|
Product features
Remote problem diagnosis and support Onsite hardware support
Know that you will be covered 24 hours a day with readily available support and assurance of a fast intervention time, if necessary. Defective media retention (optional for eligible products only) Comprehensive defective material retention (optional for eligible products only) Call-to-repair time commitment in lieu of onsite response time for hardware support (optional for eligible products only). Enhanced parts inventory management (included with select, optional call-to-repair time commitments).Key selling points
- Get supported after the HPE product warranty expires and within 4 hours of calling, expect an HPE-qualified technician, onsite if HPE can't resolve the issue remotely.
References
MPN: UG649PE
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04/06/2026 10:37:53