Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/DMR
Extended service agreement | parts and labour (for desktops) | 3 years | on-site | 9x5 | response time: NBD | for Workstation Z4 G5, Z4 Rack G5, Z6 G5, Z6 G5 A, Z8 Fury G5, Z8 G5
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Main Specification
| Product Description | Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/DMR - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Covered Configurations | Workstation |
| Designed For | Workstation Z4 G5, Z4 Rack G5, Z6 G5, Z6 G5 A, Z8 Fury G5, Z8 G5 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Covered Configurations | Workstation |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 3 years Technical support - remote firmware update - 3 years Defective media retention - 3 years |
|---|
Compatibility Information
| Designed For | HP Workstation Z4 G5, Z4 Rack G5, Z6 G5, Z6 G5 A, Z8 Fury G5, Z8 G5 |
|---|
Product features
Comprehensive support coverage
This extended service agreement covers both parts and labor, ensuring you receive the necessary support for repairs and replacements without additional costs.Prompt response time
With a next business day response time, any technical issues are addressed swiftly, helping to minimize disruption to your operations.Remote diagnosis capabilities
The service includes remote diagnosis, allowing support technicians to quickly identify issues, enhancing the efficiency of troubleshooting and resolutions.Availability during business hours
Support is available 9 hours a day, 5 days a week, providing assurance that assistance is readily accessible when needed.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U56NSE
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