Electronic HP Care Pack Onsite Support w/DMR
Extended service agreement | parts and labour (for notebooks) | 4 years | on-site | 9x5 | response time: NBD | for EliteBook Ultra G1i; EliteBook X G1a, G1i, G2a, G2i, G2q; EliteBook X Flip G1i, G2i
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Main Specification
| Product Description | Electronic HP Care Pack Onsite Support w/DMR - extended service agreement - 4 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Mobile workstation |
| Designed For | Elite x360; EliteBook 1040 G11; EliteBook Ultra 14 G1q, 14 G1q8, G1i; EliteBook X G1a, G1i, G2a, G2i, G2q; EliteBook X Flip G1i, G2i |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Mobile workstation |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 4 Years Defective media retention - 4 Years |
|---|
Compatibility Information
| Designed For | HP Elite x360 1040 G11 Notebook HP EliteBook 1040 G11 Notebook HP EliteBook Ultra 14 G1q Notebook AI, 14 G1q8 Notebook AI, G1i Notebook Next Gen AI HP EliteBook X G1a Notebook Next Gen AI, G1i Notebook Next Gen AI, G2a Notebook Next Gen AI, G2i Notebook Next Gen AI, G2q Notebook Next Gen AI HP EliteBook X Flip G1i Notebook Next Gen AI, G2i Notebook Next Gen AI |
|---|
Product features
Reliable service coverage
This extended service agreement ensures consistent support with on-site assistance, covering necessary parts and labor to keep your devices functioning efficiently.Prompt response time
With a next business day response time, any issues are addressed swiftly, minimizing downtime and allowing for smooth operation.Convenient service hours
Available 9 hours a day, 5 days a week, this service plan is designed around customer needs, providing assistance when it is most convenient.Secure media retention
Defective media retention allows customers to retain faulty components, ensuring a secure and responsible approach to malfunctioning hardware.Efficient remote diagnosis
Remote diagnosis minimizes the need for on-site visits, enabling faster identification of issues and enabling prompt solutions.Key selling points
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
References
MPN: U84Z5E
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04/06/2026 01:33:29