Electronic HP Care Pack Onsite Support with DMR/TRV
Extended service agreement | parts and labour (for notebooks) | 3 years | on-site | 9x5 | response time: NBD | for Elite 6 G2i Chromebook Plus; EliteBook 645 G11 Notebook, 665 G11 Notebook; EliteBook 6
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Main Specification
| Product Description | Electronic HP Care Pack Onsite Support with DMR/TRV - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | Elite 6 G2i Chromebook Plus; EliteBook 645 G11 Notebook, 665 G11 Notebook; EliteBook 6 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 3 years Defective media retention - 3 years Technical support - phone consulting - 3 years |
|---|
Compatibility Information
| Designed For | HP Elite 6 G2i Chromebook Plus HP EliteBook 645 G11 Notebook, 665 G11 Notebook HP EliteBook 6 G1a Notebook AI, G1a Notebook Next Gen AI, G1ah Notebook, G1iR Notebook Next Gen AI, G1q Notebook Next Gen AI, G2a Notebook, G2a Notebook AI, G2a Notebook Next Gen AI, G2ah Notebook, G2i Notebook AI, G2i Notebook Next Gen AI, G2iR Notebook Next Gen AI, G2q Notebook Next Gen AI |
|---|
Product features
Reliable Support
This extended service agreement provides reliable support for mobile workstations, ensuring that any issues can be addressed efficiently.Flexible Availability
Service availability spans 9 hours a day, 5 days a week, with additional support during weekends, allowing for assistance according to user needs.Swift Response
With a next business day response time, users can expect prompt attention to their service requests, minimizing downtime and enhancing productivity.Comprehensive Coverage
The service includes all necessary parts and labor, ensuring users are protected against a range of potential equipment failures.Expert Assistance
Phone consulting and remote diagnosis are part of the service, providing users with assistance without immediate on-site visits.Key selling points
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
References
MPN: U85HLE
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15/07/2026 18:16:14