Electronic HP Care Pack Onsite Support with DMR/TRV
Extended service agreement | parts and labour (for notebooks) | 5 years | on-site | 9x5 | response time: NBD | for Pavilion Plus Laptop 16; Workstation Z8; ZBook 8; ZBook Fury G1i; ZBook X G2i
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Main Specification
| Product Description | Electronic HP Care Pack Onsite Support with DMR/TRV - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Mobile workstation |
| Designed For | Pavilion Plus Laptop 16-ab1000na; Workstation Z8; ZBook Power G11; ZBook 8; ZBook Firefly 14 G11, 16 G11; ZBook Fury G1i; ZBook Power 16 G11; ZBook X G2i |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Mobile workstation |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 5 years Defective media retention - 5 years |
|---|
Compatibility Information
| Designed For | HP Pavilion Plus Laptop 16-ab1000na HP Workstation Z8 Fury G6i HP ZBook Power G11 A Mobile Workstation, Power G11 Mobile Workstation HP ZBook 8 G1ah Mobile Workstation, G1ak Mobile Workstation, G1as Mobile Workstation, G1i Notebook AI, G2a Mobile Workstation, G2i Mobile Workstation HP ZBook Firefly 14 G11 A Mobile Workstation, 14 G11 Mobile Workstation, 16 G11 Mobile Workstation HP ZBook Fury G1i Mobile Workstation HP ZBook Power 16 G11 Mobile Workstation HP ZBook X G2i Mobile Workstation |
|---|
Product features
Reliable Support
This extended service agreement provides reliable support for mobile workstations, ensuring that any issues can be addressed efficiently.Flexible Availability
Service availability spans 9 hours a day, 5 days a week, with additional support during weekends, allowing for assistance according to user needs.Swift Response
With a next business day response time, users can expect prompt attention to their service requests, minimizing downtime and enhancing productivity.Comprehensive Coverage
The service includes all necessary parts and labor, ensuring users are protected against a range of potential equipment failures.Expert Assistance
Phone consulting and remote diagnosis are part of the service, providing users with assistance without immediate on-site visits.Key selling points
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
References
MPN: U85SQE
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