Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/DMR/Peripherals
Extended service agreement | parts and labour (for notebooks) | 3 years | on-site | 9x5 | response time: NBD | for ZBook 8; ZBook Fury 16 G1i, G1i; ZBook Power 16 G11; ZBook Ultra G1a; ZBook X G1i, G2i
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Main Specification
| Product Description | Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/DMR/Peripherals - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | ZBook Power G11, Studio G11; ZBook 8; ZBook Firefly 14 G11, 16 G11; ZBook Fury 16 G11, 16 G1i, G1i; ZBook Power 16 G11; ZBook Ultra G1a; ZBook X G1i, G2i |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years Product info support - web knowledge base access - 3 years New releases update - 3 years Defective media retention - 3 years Telemetry - 3 years |
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Compatibility Information
| Designed For | HP ZBook Power G11 A Mobile Workstation, Power G11 Mobile Workstation, Studio G11 Mobile Workstation HP ZBook 8 16 G1i Notebook AI, G1ah Mobile Workstation, G1ak Mobile Workstation, G1as Mobile Workstation, G1i Mobile Workstation, G2i Mobile Workstation HP ZBook Firefly 14 G11 A Mobile Workstation, 14 G11 Mobile Workstation, 16 G11 Mobile Workstation HP ZBook Fury 16 G11 Mobile Workstation, 16 G1i Mobile Workstation, G1i Mobile Workstation HP ZBook Power 16 G11 A Mobile Workstation, 16 G11 Mobile Workstation HP ZBook Ultra G1a Mobile Workstation HP ZBook X G1i Mobile Workstation, G2i Mobile Workstation |
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Product features
Comprehensive support package
The Electronic HP Care Pack includes essential services designed to cover various aspects of support, ensuring that your equipment remains operational and efficient.Responsive service availability
With a response time of next business day, issues are addressed quickly to minimize downtime and maintain productivity.On-site assistance
On-site service ensures that support is delivered directly where it is needed, providing convenience and efficiency in resolving issues.Inclusive service offerings
This service agreement covers both parts and labor, as well as remote diagnosis and defective media retention, offering a comprehensive solution for users.Accessible knowledge resources
Access to a web knowledge base empowers users with additional resources and information, aiding in self-resolution of common issues.Key selling points
- Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity.
- Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
References
MPN: U86CJE
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04/06/2026 15:31:45