Electronic HP Care Pack Onsite Support with optional Device Health Insights and Defective Media Retention
Extended service agreement | parts and labour (for desktops) | 3 years | on-site | 9x5 | response time: NBD | for ProDesk 2 G1a E AI, 2 G1i E, 2 G2a E; ProStudio 2 G2a, G2i; Workstation Z2 G9
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Main Specification
| Product Description | Electronic HP Care Pack Onsite Support with optional Device Health Insights and Defective Media Retention - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Designed For | ProDesk 2 G1a E AI, 2 G1i E, 2 G2a E; ProStudio 2 G2a, G2i; Workstation Z2 G9 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 3 years Defective media retention - 3 years |
|---|
Compatibility Information
| Designed For | HP ProDesk 2 G1a E AI, 2 G1i E, 2 G2a E HP ProStudio 2 G2a, G2i HP Workstation Z2 G9 |
|---|
Product features
Efficient service coverage
The service agreement spans 3 years, offering extensive assistance tailored for desktops, ensuring that help is readily available when needed.Convenient on-site support
This support type allows technicians to resolve issues directly at the customer's location, making it easier to address hardware problems promptly.Reliable response times
With a next business day response time, customers can expect swift assistance that minimizes disruptions to their operations.Comprehensive service package
The inclusion of both parts and labor in the agreement means there are no additional costs for covered repairs, simplifying budgeting for maintenance.Dedicated technical support
Available for 9 hours a day from Monday to Friday, the technical support ensures users receive timely help whenever they encounter issues.Key selling points
- Rely on remote support during regular business hours and onsite tech support wherever work happens.
- Choose to enable device-level data that helps HP identify, diagnose and remediate PC issues.
References
MPN: UE5V2E
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04/06/2026 06:20:31