HP Poly+ Enterprise
Extended service agreement | advance hardware replacement (for video conferencing devices) | 1 year | shipment | response time: NBD | for Poly Studio X30; Polycom Studio X series X30
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£190.61
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£158.84 ex
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HP Amplify Synergy Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
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3 Working Days£4.98
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Next working day (UK Mainland)
Main Specification
| Product Description | HP Poly+ Enterprise - extended service agreement - 1 year - shipment |
|---|---|
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Class of Equipment | Video conferencing devices |
| Covered Configurations | Category B |
| Designed For | Poly Studio X30; Polycom Studio X series X30 |
General
| Service Included | Advance hardware replacement |
|---|---|
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Class of Equipment | Video conferencing devices |
| Covered Configurations | Category B |
Details
| Service & Support | Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday New releases update - 1 year |
|---|
Compatibility Information
| Designed For | Poly Studio X30 Polycom Studio X series X30 |
|---|
Key selling points
- As a Poly+ Enterprise Service customer, you are provided priority around-the-clock access to Poly Technical Support for Poly and leading ecosystem solutions enabling faster resolution.
- Save IT time and the hassle of tracking serial numbers. A single Master Account ID can be used to track products across your entire Poly estate with automatic coverage as new Poly devices are added.
- Poly will designate a Customer Success Manager (CSM) who will serve as your internal advocate within Poly. Your designated CSM will monitor, analyze and report on the service and support deliverables of your Poly solutions and ensure they are completed to your satisfaction.
References
MPN: PVIDEOB112
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