Electronic HP Care Pack Return for Repair Hardware Support
Extended service agreement | parts and labour (for notebooks) | 3 years | carry-in | 9x5 | repair time: 3-7 business days | for Fortis 11 G10, 11 G9, 14 G10; Fortis x360; Pro x360; ProBook Fortis 14 G10, Fortis 14 G9
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Main Specification
| Product Description | Electronic HP Care Pack Return for Repair Hardware Support - extended service agreement - 3 years - carry-in |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | Carry-in |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 3 years |
| Repair Time | 3-7 business days |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Excluding external monitor |
| Designed For | Fortis 11 G10 Chromebook, 11 G9 Q Chromebook, 14 G10 Chromebook, 14 G10 Chromebook Enterprise; Fortis x360 11 G3 J Chromebook; Pro x360 Fortis 11 G10 Notebook, Fortis 11 G9 Notebook, Fortis G11 Notebook; ProBook Fortis 14 G10 Notebook, Fortis 14 G9 Notebook |
General
| Service Included | Parts and labour |
|---|---|
| Location | Carry-in |
| Return Shipment | At manufacturer expense |
| Full Contract Period | 3 years |
| Repair Time | 3-7 business days |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Covered Configurations | Excluding external monitor |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - carry-in - repair time: 3-7 business days - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 3 years |
|---|
Compatibility Information
| Designed For | HP Fortis 11 G10 Chromebook, 11 G9 Q Chromebook, 14 G10 Chromebook, 14 G10 Chromebook Enterprise HP Fortis x360 11 G3 J Chromebook HP Pro x360 Fortis 11 G10 Notebook, Fortis 11 G9 Notebook, Fortis G11 Notebook HP ProBook Fortis 14 G10 Notebook, Fortis 14 G9 Notebook |
|---|
Product features
Efficient repair service
With a repair time of 3-7 business days, the Electronic HP Care Pack ensures your hardware is back in working order swiftly, minimizing downtime and disruption.Comprehensive support
This extended service agreement covers both parts and labor, meaning you won't face unexpected costs if your hardware needs repairing. Additionally, remote diagnosis is included, offering quick problem identification without the need for immediate physical inspection.Key selling points
- Get remote assistance telephone support to start resolving the issue. Bring your PC to an HP-designated repair center to be repaired or replaced, if the issue cannot be solved remotely.
- For products in non-critical environments, Return to Depot offers an affordable alternative to more costly onsite support.
References
MPN: U23K3E
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04/06/2026 07:28:46