HP Poly+ Analyze with FRU Replace and Destroy
Extended service agreement | advance hardware replacement (for video conferencing devices) | 1 year | shipment | response time: NBD | for Poly Studio V12
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Main Specification
| Product Description | HP Poly+ Analyze with FRU Replace and Destroy - extended service agreement - 1 year - shipment |
|---|---|
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Class of Equipment | Video conferencing devices |
| Designed For | Poly Studio V12 |
General
| Service Included | Advance hardware replacement |
|---|---|
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Class of Equipment | Video conferencing devices |
Details
| Service & Support | Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD - Field Replaceable Units Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday New releases update - 1 year |
|---|
Compatibility Information
| Designed For | HP Poly Studio V12 |
|---|
Product features
Reliable support coverage
The extended service agreement includes essential support tailored for video conferencing devices, ensuring users have access to necessary resources when needed.Fast hardware replacement
Advance hardware replacement minimizes downtime by ensuring that replacement units are shipped promptly to the user, allowing for efficient continuity in operations.Quick response times
The service features various response times based on severity levels, providing immediate assistance to critical issues with a 30-minute response for severity level 1.Comprehensive support options
Email consulting and web support are included in the service package, enabling users to find solutions quickly and effectively with guided assistance.Regular updates included
The service agreement covers new release updates, ensuring that users have access to current features and improvements for their video conferencing devices.Key selling points
- Extended service agreement for dependable support
- Advance hardware replacement included for quick recovery
- Next business day response time for most service requests
- Timely support options tailored to severity levels
- Email consulting and web support available for additional help
References
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