HP Poly+ Analyze Partner
Extended service agreement | advance hardware replacement (for video conferencing devices) | 1 year | shipment | response time: NBD | for Poly Studio X30
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HP Amplify Synergy Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HP Poly+ Analyze Partner - extended service agreement - 1 year - shipment |
|---|---|
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Class of Equipment | Video conferencing devices |
| Designed For | Poly Studio X30 |
General
| Service Included | Advance hardware replacement |
|---|---|
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Class of Equipment | Video conferencing devices |
Details
| Service & Support | Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday New releases update - 1 year |
|---|
Compatibility Information
| Designed For | HP Poly Studio X30 |
|---|
Product features
Efficient response times
The HP Poly+ Analyze Partner features structured response times that vary based on the severity of the issue. For the most critical problems categorized as severity level 1, users benefit from a prompt 30-minute response. Level 2 and level 3 concerns receive attention within one hour and two hours, respectively, ensuring that users are supported effectively.Comprehensive support services
In addition to hardware replacement, this service includes email consulting and web support, providing users with multiple avenues to seek assistance. This ensures that all aspects of the video conferencing experience are addressed, enhancing overall satisfaction and efficiency for organizations.Key selling points
- Comprehensive extended service agreement for video conferencing devices
- Advance hardware replacement to minimize interruptions
- Next business day response for fast service
- Email consulting and web support included
- Timely responses based on severity levels for efficient issue resolution
References
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