All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and
exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands,
Channel Islands and Isle of Man.
7 Working Days£0.00Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.983 working days (UK Mainland)
Next Working Day£7.97Next working day (UK Mainland)
HPE Foundation Care 4-Hour Exchange Service - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Storage arrays
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Storage arrays
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2
Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3
Technical support - phone consulting - 1 year - response time: NBD - availability: 24 hours a day / Monday-Friday - severity level 4
Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 1 year
New releases update - 1 year
Product features
Escalation management
Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources and/or selected third parties to assist with problem solving.
Access to electronic support information and services
As part of this service, Hewlett Packard Enterprise provides access to commercially available electronic and web-based tools.
Remote problem diagnosis and support
When experiencing a problem, the customer must first place a call to a designated support telephone number. Hewlett Packard Enterprise will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HPE may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HPE. HPE will then work with the customer remotely to isolate the hardware problem.
Key selling points
Provides access to Hewlett Packard Enterprise technical resources for problem resolution
May contribute to improved system performance and reduced downtime
Allows your IT resources to stay focused on their core tasks and priorities
Escalation management
Access to electronic support information and services
Remote problem diagnosis and support
Advance parts exchange
Prepaid shipping label, materials, and instructions for defective unit return
Goods are dispatched by post or by overnight courier or Royal Mail and should be delivered within one or two working days of dispatch. Ballicom Limited accepts no responsibility where the Courier or Postal Service is at fault for delayed delivery once the goods have been dispatched. We currently sell just under 100,000 products and Available Stock may be stored at more than one warehouse If Collecting please check first as we may need to arrange shipment of the item to the Trade Counter first.
