HPE Tech Care Critical Service with Defective Media Retention Post Warranty
Extended service agreement | parts and labour (for servers) | 1 year | on-site | 24x7 | repair time: 6 hours | for P/N: P19563-291, P19563R-B21, P19564-291, P19564R-B21, P37151-291, P37151-B21, R1G01A
£1,950.95
inc VAT
£1,625.79 ex
VAT
This item is out of stock
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All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HPE Tech Care Critical Service with Defective Media Retention Post Warranty - extended service agreement - 1 year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
| Designed For | P/N: 879515-B21#UUF, 879516-B21#B19, 879516-B21#UUF, 879517-B21#ABJ, 879517-B21#B19, 879517R-B21, P19562-291, P19562-B21, P19562R-B21, P19563-291, P19563-B21, P19563R-B21, P19564-291, P19564-B21, P19564R-B21, P35519-291, P35519-B21, P35520-291, P35520-B21, P37151-291, P37151-B21, R1G01A |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 1 year |
| Repair Time | 6 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Technical support - remote diagnosis - 1 year New releases update - 1 year Product info support - web knowledge base access - 1 year Technical support - remote monitoring - 1 year Defective media retention - 1 year |
|---|
Compatibility Information
| Designed For | P/N: 879512-B21, 879513-B21, 879514-B21, 879515-B21, 879515-B21#0D1, 879515-B21#ABJ, 879515-B21#UUF, 879516-B21, 879516-B21#0D1, 879516-B21#B19, 879516-B21#UUF, 879517-B21, 879517-B21#0D1, 879517-B21#ABA, 879517-B21#ABJ, 879517-B21#B19, 879517R-B21, P19562-291, P19562-B21, P19562R-B21, P19563-291, P19563-B21, P19563R-B21, P19564-291, P19564-B21, P19564R-B21, P35519-291, P35519-B21, P35520-291, P35520-B21, P37151-291, P37151-B21, R1G01A |
|---|
Product features
Comprehensive service agreement
The service agreement covers all required parts and labor, ensuring that any necessary components are handled without additional cost to the customer.24/7 service availability
The service is available around the clock, providing essential support whenever it is needed, be it day or night.Swift response time
A commitment to a 15-minute response time for severity level 1 incidents ensures urgent matters are addressed promptly.Efficient repair process
Repairs are typically completed within 6 hours, significantly reducing potential downtime for critical systems.Remote troubleshooting
The addition of remote diagnosis allows technicians to identify and troubleshoot issues quickly, often without the need for a site visit.Key selling points
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
References
MPN: HV7B6PE
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04/06/2026 21:24:26