Dell Upgrade from 3Y ProSupport to 5Y ProSupport
Extended service agreement | parts and labour (for notebooks) | 2 years (4th/5th year) | on-site | response time: NBD | for Latitude 3450 (version 2024), 3550 (version 2024)
Main Specification
| Product Description | Dell Upgrade from 3Y ProSupport to 5Y ProSupport - extended service agreement - 2 years - 4th/5th year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 2 years |
| Support Period | 4th and 5th year |
| Response Time | Next business day |
| Class of Equipment | Notebooks |
| Designed For | Latitude 3450 (version 2024), 3550 (version 2024) |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 2 years |
| Support Period | 4th and 5th year |
| Response Time | Next business day |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell Latitude 3450 (version 2024), 3550 (version 2024) |
|---|
Key selling points
- 24x7 expert support - Around‑the‑clock access to in‑region Dell technicians for both hardware and common software issues, so users can get help whenever problems arise-not just during business hours.
- Next Business Day onsite repair - After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts-typically by the next business day-to get systems back up and running quickly and reduce downtime.
- Proactive monitoring and alerts (with SupportAssist) - Automated monitoring on eligible systems helps detect hardware issues early, often before users notice a problem, enabling faster, more predictable resolution.
- Reduced IT workload - Dell experts handle front‑line troubleshooting and coordinated repair, so internal IT teams spend less time on break/fix tickets and more time on strategic initiatives.
- Consistent global experience - Standardized, enterprise‑grade support across laptops, desktops and workstations in supported countries, giving organizations a single, dependable support model for a distributed workforce.
References
MPN: L3SL3_3PS5PS
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04/06/2026 08:45:14