Dell Upgrade from 3Y Basic Onsite to 5Y ProSupport
Extended service agreement | parts and labour (for notebooks) | 5 years | on-site | response time: NBD | NPOS | for Latitude 5290, 5300, 5300 2-in-1, 5310, 5310 2-in-1, 5320, 5400, 5401, 5410, 5411, 5420, 5480, 5490, 5491, 5500, 5501, 5510, 5511, 5520, 5580, 5590, 5591
Main Specification
| Product Description | Dell Upgrade from 3Y Basic Onsite to 5Y ProSupport - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Notebooks |
| Designed For | Latitude 5290, 5300, 5300 2-in-1, 5310, 5310 2-in-1, 5320, 5400, 5401, 5410, 5411, 5420, 5480, 5490, 5491, 5500, 5501, 5510, 5511, 5520, 5580, 5590, 5591 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell Latitude 5290, 5300, 5300 2-in-1, 5310, 5310 2-in-1, 5320, 5400, 5401, 5410, 5411, 5420, 5480, 5490, 5491, 5500, 5501, 5510, 5511, 5520, 5580, 5590, 5591 |
|---|
Key selling points
- 24x7 direct access to in-region ProSupport engineers
- Enable SupportAssist for fleet automated issue detection, proactive resolution and alerts
- Next business day onsite support after remote diagnosis
References
MPN: L5SL5_3OS5PS
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04/06/2026 10:36:44