Dell Upgrade from 3Y Basic Onsite to 5Y Basic Onsite
Extended service agreement | parts and labour | 2 years (4th/5th year) | on-site | business hours / 5 days a week | response time: NBD | for Latitude 9420, 9510, 9520, 9520 2-in-1
Main Specification
| Product Description | Dell Upgrade from 3Y Basic Onsite to 5Y Basic Onsite - extended service agreement - 2 years - 4th/5th year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 2 years |
| Support Period | 4th and 5th year |
| Response Time | Next business day |
| Service Availability | Business hours / 5 days a week |
| Designed For | Latitude 9420, 9510, 9520, 9520 2-in-1 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 2 years |
| Support Period | 4th and 5th year |
| Response Time | Next business day |
| Service Availability | Business hours / 5 days a week |
Details
| Service & Support | Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: business hours / Monday-Friday Technical support - phone consulting - 2 years - availability: business hours / Monday-Friday Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 2 years - availability: business hours / Monday-Friday |
|---|
Compatibility Information
| Designed For | Dell Latitude 9420, 9510, 9520, 9520 2-in-1 |
|---|
Key selling points
- Covers repair or replacement for hardware issues only
- Onsite support after scripted remote diagnosis
- Business Hours only phone support (not including support for Software related issues)
References
MPN: L9SM9_3OS5OS
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04/06/2026 09:38:26