Blancco Premium Support Plan (SP1)
Technical support | for Blancco Drive Eraser Enterprise Edition | 1 asset | volume | 50-499 licences | ESD | phone consulting | 3 years | 10 incident | 9x5 | response time: 1 h
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£9.53
inc VAT
£7.94 ex
VAT
Quantity in Cart:
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Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£2.90
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Blancco Premium Support Plan (SP1) - technical support - for Blancco Drive Eraser Enterprise Edition - 3 years - 10 incident |
|---|---|
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years - 10 incident |
| Response Time | 1 hour |
| Service Availability | 9 hours a day / 5 days a week |
| Software Title | Blancco Drive Eraser Enterprise Edition |
| Licence Qty | 1 asset |
| Licence Pricing | Volume / 50-499 licences |
| Licensing Details | ESD |
General
| Type | Technical support |
|---|---|
| Service Included | Phone consulting |
| Full Contract Period | 3 years - 10 incident |
| Response Time | 1 hour |
| Service Availability | 9 hours a day / 5 days a week |
Software
| Software Title | Blancco Drive Eraser Enterprise Edition |
|---|---|
| Installation Type | Locally installed |
| Licence Qty | 1 asset |
| Licence Pricing | Volume / 50-499 licences |
| Licensing Details | ESD |
Details
| Service & Support | Phone consulting - 3 years - response time: 1 hour - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1 Phone consulting - 3 years - response time: 2 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2 Phone consulting - 3 years - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3/4 E-mail consulting - 3 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday Web knowledge base access - 3 years New releases update - 3 years |
|---|
Product features
Rapid response times
With a commitment to addressing critical issues swiftly, the Premium Support Plan offers a response time as quick as 1 hour for severity level 1 incidents, ensuring minimal downtime and disruption to your operations.Comprehensive service availability
Designed to support your business needs, the plan provides service availability 9 hours a day, Monday through Friday, covering a wide range of support incidents from technical phone consulting to email consulting and web knowledge base access.Diverse support options
The plan includes a variety of support types such as phone consulting, email consulting, and access to a web knowledge base, alongside updates on new releases, catering to different preferences and requirements for technical support.Key selling points
- 1-hour response time for critical issues
- Service available 9 hours a day, Monday-Friday
- Includes phone and email consulting
- Access to web knowledge base and new releases updates
- Support for up to 10 incidents
References
MPN: 4L41L66800
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04/06/2026 01:30:06