Blancco Enterprise Support Plan (SPE)
Technical support | for Blancco Drive Eraser Enterprise Edition | 1 asset | volume | 500-999 licences | ESD | phone consulting | 3 years | 24x7 | response time: 30 min
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£9.53
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£7.94 ex
VAT
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Delivery
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3 Working Days£4.98
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Next Working Day£7.97
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Main Specification
| Product Description | Blancco Enterprise Support Plan (SPE) - technical support - for Blancco Drive Eraser Enterprise Edition - 3 years |
|---|---|
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Blancco Drive Eraser Enterprise Edition |
| Licence Qty | 1 asset |
| Licence Pricing | Volume / 500-999 licences |
| Licensing Details | ESD |
General
| Type | Technical support |
|---|---|
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
Software
| Software Title | Blancco Drive Eraser Enterprise Edition |
|---|---|
| Installation Type | Locally installed |
| Licence Qty | 1 asset |
| Licence Pricing | Volume / 500-999 licences |
| Licensing Details | ESD |
Details
| Service & Support | Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2 Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4 E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday Annual health check - 3 years - on-site Web knowledge base access - 3 years New releases update - 3 years |
|---|
Product features
Round-the-clock support
With 24/7 phone and email consulting available, customers have constant access to technical support, ensuring that help is always just a call or click away.Rapid response times
The Enterprise Support Plan ensures a response time as quick as 30 minutes for severity level 1 issues, ensuring critical problems are addressed promptly.Comprehensive coverage
From on-site annual health checks to unlimited access to the web knowledge base and updates for new releases, this plan covers all the bases for maintaining system health.Flexible installation options
The Blancco Virtual Eraser Volume Edition can be locally installed, offering flexibility and ease of integration into existing systems.Key selling points
- 24/7 technical support via phone and email
- 30-minute response time for critical issues
- Access to on-site annual health checks
- Includes web knowledge base and updates for new releases
- Locally installed software for easy integration
References
MPN: 4L41L66848
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