NetSupport Manager

Remote control of a PC

Watch, share or control the screen, keyboard and mouse of a workstation irrespective of color depth, resolution, network protocol or operating system. Use the audio functions on multimedia capable PCs' to talk to your users while providing support. NetSupport Manager is consistently recognized in comparative reviews as offering the fastest remote control performance available.

Monitoring systems with interactive thumbnails

The Monitor Mode feature allows a control to display a "thumbnail" view of all connected client workstations simultaneously. Thumbnail size can be adjusted on the fly, as can the update interval. In addition, the control users can mouseover a specific thumbnail for an expanded view of the selected PC. This provides a unique feature within remote control solutions to allow an IT manager to keep a constant eye over critical systems and immediately identify if systems need intervention. The view also provides key information such as OS type, network address, the current logged on user and the computer name for easy identification.

Hardware and software inventories

Obtain a real-time view of the hardware and software installed on the target workstation at the click of a button, without ever needing to leave the NetSupport Control program to gather this information. NetSupport Manager collects over 80 items of information, specifically about the hardware or environment of the client PC. A full inventory of current installed applications is also provides as well as installed hotfixes. To aid in remote support and diagnostics, you can also remotely view, and security permitting control, applications in memory, processes running and installed services.

File transfer and distribution

Transfer and manipulate files between workstations using a simple "drag and drop" interface. Synchronies directories on two workstations or edit files and attributes directly. NetSupport Manager utilizes intelligent "Delta File Transfer" to reduce data transfer times when overwriting files that already exist by checking individual blocks of data within a file and only transferring changed data. This feature is enabled by default and applies to all file types. The performance benefits are most noticeable on slower connections. Distribute files and data from a central NetSupport workstation to multiple client workstations simultaneously and with a minimum of keystrokes and effort.

Explorer desktop integration

When a NetSupport Manager control is installed onto a PC, it integrates directly with explorer, allowing you to launch key functionality direct from your system without needing to first start NetSupport.

Remote Desktop (RDP) support

NetSupport Manager co-exists with RDP by detecting if there is an active RDP session. The user is provided with the option to either continue in screen scrape mode or disconnect the RDP session for full remote control capability.

Remote deployment

The NSD utility (NetSupport Deploy) provides network administrators with the facility to install and configure NetSupport Manager on multiple workstations from a central site without the need to visit the machines individually.

Show function

Use the powerful Show function to conduct computer-based training without the need for overhead projectors, video splitters or any additional hardware. Show your screen, a selected monitor or just a selected application to any number of connected computers in real-time. Utilize a range of on screen annotation to tools to aid in your presentation or training.

Scripting and scheduling

NetSupport includes a powerful scripting language and scheduler that allows you to automate the tasks you would normally perform repetitively in the NetSupport Control and run them at a time when most convenient to you. Scripting contains a wealth of desktop management functions including the ability to interrogate clients and retrieve information such as free disk space; what operating system they are running.

Interactive whiteboard

To both aid training and the effectiveness of support, a whiteboard feature is now available from within a chat/multi-chat session. Similar to annotate, the control is able to use a range of screen highlighting tools to visually support their text chat with invited users.

Launch applications

NetSupport Manager includes the launch application feature that allows you to remotely start applications on a remote PC, start installer routines and much more. This feature combined with file distribution, provides a quick and effective means of providing remote updates.

Messaging

Send a NetSupport text message to one or more chosen PCs or even broadcast to all PCs on the network. It is ideal for alerting your users of an impending server shutdown or similar.

Help requests

Enable your NetSupport users to send help requests directly to your helpdesk when they need assistance. The help request can either be sent to all available operators, or directed to specific operators based on user defined accounts.

• Remote control of a PC
• Monitoring systems with interactive thumbnails
• Hardware and software inventories
• File transfer and distribution
• Explorer desktop integration
• Remote Desktop (RDP) support
• Remote deployment
• Show function
• Scripting and scheduling
• Interactive whiteboard
• Launch applications
• Messaging
• Help requests

MPN: NSM2