Dell Upgrade from 2Y Basic Onsite to 3Y ProSupport
Extended service agreement | parts and labour (for desktops) | 3 years | on-site | response time: NBD | for OptiPlex 3000 Thin Client, 7020, 7020 Plus, 7420 All In One, 7420 Plus All In One
£25.87
inc VAT
£21.56 ex
VAT
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£2.90
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 2Y Basic Onsite to 3Y ProSupport - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Class of Equipment | Desktops |
| Designed For | OptiPlex 3000 Thin Client, 7020 (version 2024), 7020 Plus, 7420 All In One, 7420 Plus All In One |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell OptiPlex 3000 Thin Client, 7020 (version 2024), 7020 Plus, 7420 All In One, 7420 Plus All In One |
|---|
Product features
Enhanced support
Upgrade your service agreement to 3 years of ProSupport for comprehensive coverage that includes parts and labor, ensuring your Dell product remains in excellent condition. With on-site service available the next business day, you can rely on minimal downtime and sustained productivity.Around-the-clock assistance
Gain peace of mind with 24/7 access to technical support. Whether it's a hardware issue or a software problem, expert help is just a phone call away, any day of the week. This continuous support ensures that help is always available when you need it, keeping your operations smooth and uninterrupted.Dedicated on-site service
Experience the convenience of on-site service with a response time of the next business day. This feature ensures that any issues with your Dell product are addressed promptly and professionally, directly at your location, minimizing disruption to your work or business operations.Key selling points
- 24x7 expert support - Around‑the‑clock access to in‑region Dell technicians for both hardware and common software issues, so users can get help whenever problems arise-not just during business hours.
- Next Business Day onsite repair - After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts-typically by the next business day-to get systems back up and running quickly and reduce downtime.
- Proactive monitoring and alerts (with SupportAssist) - Automated monitoring on eligible systems helps detect hardware issues early, often before users notice a problem, enabling faster, more predictable resolution.
- Reduced IT workload - Dell experts handle front‑line troubleshooting and coordinated repair, so internal IT teams spend less time on break/fix tickets and more time on strategic initiatives.
- Consistent global experience - Standardized, enterprise‑grade support across laptops, desktops and workstations in supported countries, giving organizations a single, dependable support model for a distributed workforce.
References
MPN: OT_2OS3PS
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04/06/2026 05:36:22