Dell Upgrade from 2Y Basic Onsite to 5Y Basic Onsite
Extended service agreement | parts and labour (for desktops) | 3 years (3rd/4th/5th year) | on-site | business hours / 5 days a week | response time: NBD | for OptiPlex 3000 Thin Client, 7020, 7020 Plus, 7420 All In One, 7420 Plus All In One
£45.55
inc VAT
£37.96 ex
VAT
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£2.90
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 2Y Basic Onsite to 5Y Basic Onsite - extended service agreement - 3 years - 3rd/4th/5th year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Support Period | 3rd, 4th and 5th year |
| Response Time | Next business day |
| Service Availability | Business hours / 5 days a week |
| Class of Equipment | Desktops |
| Designed For | OptiPlex 3000 Thin Client, 7020 (version 2024), 7020 Plus, 7420 All In One, 7420 Plus All In One |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Support Period | 3rd, 4th and 5th year |
| Response Time | Next business day |
| Service Availability | Business hours / 5 days a week |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: business hours / Monday-Friday Technical support - phone consulting - 3 years - availability: business hours / Monday-Friday Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 3 years - availability: business hours / Monday-Friday |
|---|
Compatibility Information
| Designed For | Dell OptiPlex 3000 Thin Client, 7020 (version 2024), 7020 Plus, 7420 All In One, 7420 Plus All In One |
|---|
Product features
Telephone technical support
Support is provided during local business days and hours, excluding weekends and regularly observed holidays.Remote Problem Diagnosis and Support
Dell certified professionals will work with you to help resolve hardware issues.Carry-In Service (CIS)
Deliver your computer to a Dell-designated repair center. Once the computer has been repaired, you will be contacted and asked to make arrangements to retrieve it.Collect and Return Service (CAR)
A Dell representative will collect your computer and take it to a Dell-designated repair center. When the repair is finished, your computer will be returned to you.Next business day onsite service after remote diagnosis
A service technician will arrive at your place the next business day to repair your computer after remote diagnosis.Repair center services
Upon receipt of your computer at a Dell-designated repair center, a Dell-authorized representative will provide technical support on the failed hardware product. This includes repair or replacement of components or the entire unit as necessary.Key selling points
- This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products.
- Onsite support only after scripted remote diagnosis (depending on system and location) - technician and/or part is dispatched usually within 1–2 business days after remote diagnosis confirms a covered issue.
- Business Hours only phone, email or chat support (not including support for Software related issues).
- Advanced Exchange (for monitors, docks, some peripherals) – Basic Hardware Service may use next business day Advanced Exchange: Dell ships a replacement unit the next business day after phone/online diagnosis, subject to availability and region.
References
MPN: OT_2OS5OS
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