Dell Upgrade from 2Y Basic Onsite to 5Y ProSupport
Extended service agreement | parts and labour (for desktops) | 5 years | on-site | response time: NBD | for OptiPlex 3000 Thin Client, 7020, 7020 Plus, 7420 All In One, 7420 Plus All In One
£65.78
inc VAT
£54.82 ex
VAT
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£2.90
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 2Y Basic Onsite to 5Y ProSupport - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Class of Equipment | Desktops |
| Designed For | OptiPlex 3000 Thin Client, 7020 (version 2024), 7020 Plus, 7420 All In One, 7420 Plus All In One |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell OptiPlex 3000 Thin Client, 7020 (version 2024), 7020 Plus, 7420 All In One, 7420 Plus All In One |
|---|
Product features
Comprehensive service coverage
This service agreement features both parts and labor included for repairs, ensuring users are supported with necessary resources for maintenance and troubleshooting.Immediate support response
With a next business day response time, clients can expect timely help when issues arise, minimizing downtime and enhancing productivity.Multiple consulting options
The service provides access to phone consulting, email consulting, and web support, offering customers various channels to seek assistance based on preferences.Extended availability
Offering service for ten hours each day from Monday to Friday allows for flexible support tailored to business hours, ensuring help is available when needed.Remote diagnosis capabilities
The inclusion of remote diagnosis in the service helps in quickly identifying and resolving issues without the need for on-site visits, streamlining the support process.Key selling points
- 24x7 expert support - Around‑the‑clock access to in‑region Dell technicians for both hardware and common software issues, so users can get help whenever problems arise-not just during business hours.
- Next Business Day onsite repair - After remote diagnosis confirms a covered issue, Dell dispatches a technician and/or parts-typically by the next business day-to get systems back up and running quickly and reduce downtime.
- Proactive monitoring and alerts (with SupportAssist) - Automated monitoring on eligible systems helps detect hardware issues early, often before users notice a problem, enabling faster, more predictable resolution.
- Reduced IT workload - Dell experts handle front‑line troubleshooting and coordinated repair, so internal IT teams spend less time on break/fix tickets and more time on strategic initiatives.
- Consistent global experience - Standardized, enterprise‑grade support across laptops, desktops and workstations in supported countries, giving organizations a single, dependable support model for a distributed workforce.
References
MPN: OT_2OS5PS
What our Customers think about us!
Page generated at:
04/06/2026 01:22:08