Dell Upgrade from 1Y Basic Onsite to 5Y Basic Onsite
Extended service agreement | parts and labour (for desktops) | 4 years (2nd/3rd/4th/5th year) | on-site | business hours / 5 days a week | response time: NBD | NPOS | for OptiPlex 7420 All In One
Main Specification
| Product Description | Dell Upgrade from 1Y Basic Onsite to 5Y Basic Onsite - extended service agreement - 4 years - 2nd/3rd/4th/5th year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Support Period | 2nd, 3rd, 4th and 5th year |
| Response Time | Next business day |
| Service Availability | Business hours / 5 days a week |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Desktops |
| Designed For | OptiPlex 7420 All In One |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Support Period | 2nd, 3rd, 4th and 5th year |
| Response Time | Next business day |
| Service Availability | Business hours / 5 days a week |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: business hours / Monday-Friday Technical support - phone consulting - 4 Years - availability: business hours / Monday-Friday Technical support - web support - 4 Years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 4 Years - availability: business hours / Monday-Friday |
|---|
Compatibility Information
| Designed For | Dell OptiPlex 7420 All In One |
|---|
Key selling points
- This limited hardware warranty covers defects in materials and workmanship in your Dell-branded hardware products, including Dell-branded peripheral products.
- Onsite support only after scripted remote diagnosis (depending on system and location) - technician and/or part is dispatched usually within 1–2 business days after remote diagnosis confirms a covered issue.
- Business Hours only phone, email or chat support (not including support for Software related issues).
- Advanced Exchange (for monitors, docks, some peripherals) – Basic Hardware Service may use next business day Advanced Exchange: Dell ships a replacement unit the next business day after phone/online diagnosis, subject to availability and region.
References
MPN: OTA_1OS5OS
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04/06/2026 08:05:17