Dell Upgrade from 2Y Basic Onsite to 5Y ProSupport Plus
Extended service agreement | parts and labour (for desktops) | 5 years | on-site | 10x5 | response time: NBD | for OptiPlex 7420 All In One
Main Specification
| Product Description | Dell Upgrade from 2Y Basic Onsite to 5Y ProSupport Plus - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 10 hours a day / 5 days a week |
| Class of Equipment | Desktops |
| Designed For | OptiPlex 7420 All In One |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Service Availability | 10 hours a day / 5 days a week |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell OptiPlex 7420 All In One |
|---|
Product features
Extensive service coverage
This service agreement provides five years of coverage, allowing peace of mind with ongoing support for hardware issues and maintenance.Efficient next business day support
The assigned response time of next business day ensures that urgent issues are addressed promptly, minimizing downtime for users.Multi-channel support options
Utilizing phone consulting, email consulting, and access to web support facilitates multiple ways for customers to receive assistance, accommodating different preferences.Comprehensive remote diagnosis
Remote diagnosis capabilities allow for quicker problem resolution without the need for on-site visits, saving time and resources.Key selling points
- Adopt complex technologies with confidence by relying on experts
- Improve performance and stability with automated proactive and predictive recommendations
- Maximize workload availability with automated support enabled by SupportAssist and Secure Remote Services
References
MPN: OTA_2OS5PSP
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04/06/2026 07:01:31