Dell Upgrade from 3Y Basic Advanced Exchange to 5Y Basic Advanced Exchange
Extended service agreement | replacement (for monitors) | 2 years (4th/5th year) | shipment | response time: NBD
Main Specification
| Product Description | Dell Upgrade from 3Y Basic Advanced Exchange to 5Y Basic Advanced Exchange - extended service agreement - 2 years - 4th/5th year - shipment |
|---|---|
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 2 years |
| Support Period | 4th and 5th year |
| Response Time | Next business day |
| Class of Equipment | Monitors |
General
| Service Included | Replacement |
|---|---|
| Location | Shipment |
| Full Contract Period | 2 years |
| Support Period | 4th and 5th year |
| Response Time | Next business day |
| Class of Equipment | Monitors |
Details
| Service & Support | Extended service agreement - replacement - 2 years - shipment - response time: NBD Technical support - phone consulting - 2 years - availability: business hours Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 2 years |
|---|
Key selling points
- Advanced Exchange replaces hardware after remote diagnosis and is subject to country availability.
- A replacement monitor will be sent if a warranty issue cannot be resolved remotely.
- Faster recovery, less downtime – When a covered issue is confirmed, Dell ships a replacement unit-often next business day-so users can swap and resume work quickly instead of waiting for a repair visit.
- Low-effort, business-friendly logistics – Advanced Exchange Service handles the replacement hardware and return process through clear, simple instructions, reducing on-site disruption and IT hands-on time.
References
MPN: P7524QT_3AE5AE
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04/06/2026 06:43:09