Dell Upgrade from 1Y Basic Onsite to 5Y Basic Onsite
Extended service agreement | parts and labour (for desktops) | 4 years (2nd/3rd/4th/5th year) | on-site | 10x5
Main Specification
| Product Description | Dell Upgrade from 1Y Basic Onsite to 5Y Basic Onsite - extended service agreement - 4 years - 2nd/3rd/4th/5th year - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 4 years |
| Support Period | 2nd, 3rd, 4th and 5th year |
| Service Availability | 10 hours a day / 5 days a week |
| Class of Equipment | Desktops |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 4 years |
| Support Period | 2nd, 3rd, 4th and 5th year |
| Service Availability | 10 hours a day / 5 days a week |
| Class of Equipment | Desktops |
Details
| Service & Support | Extended service agreement - parts and labour - 4 Years - on-site - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 4 Years - availability: business hours / Monday-Friday Technical support - web support - 4 Years - availability: business hours / Monday-Friday Technical support - e-mail consulting - 4 Years - availability: business hours / Monday-Friday |
|---|
Key selling points
- Onsite support after remote diagnosis.
- Next local business day model for technician arrival (again subject to local business hours and parts/technician availability), local business hours,M-F, not 24x7 onsite.
References
MPN: PDVL1_1OS5OS
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13/07/2026 06:09:31