Dell Upgrade from 2Y Collect & Return to 3Y Premium Support
Extended service agreement | parts and labour (for notebooks) | 3 years | on-site | 9x5 | response time: 1-2 business days | for G3; Inspiron 14 5400, 15 5584, 53XX, 54XX, 54XX 2-in-1, 55XX, 5770
£155.02
inc VAT
£129.18 ex
VAT
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 2Y Collect & Return to 3Y Premium Support - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 1-2 business days |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
| Designed For | G3 3779; Inspiron 14 5400 2-in-1, 15 5584, 5370, 5391, 5400 2-in-1, 5401, 5402, 5405, 5406 2-in-1, 5501, 5502, 5505, 5590, 5593, 5770 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 1-2 business days |
| Service Availability | 9 hours a day / 5 days a week |
| Class of Equipment | Notebooks |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: 1-2 business days - availability: 9 hours a day (9:00 AM - 6:00 PM) / Monday-Friday Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell G3 3779 Dell Inspiron 14 5400 2-in-1, 15 5584, 5370, 5391, 5400 2-in-1, 5401, 5402, 5405, 5406 2-in-1, 5501, 5502, 5505, 5590, 5593, 5770 |
|---|
Product features
Comprehensive on-site support
The service provides on-site assistance for hardware issues, ensuring that users receive support right where they need it.Accessible consulting options
Includes phone and email consulting, allowing users to get help quickly through their preferred communication methods.Timely service availability
Available 9 hours a day, 5 days a week, ensuring that support is accessible during standard business hours.Quick response time
With a response time of 1 to 2 business days, users can expect efficient resolution of service requests.Remote diagnosis capabilities
The service includes remote diagnosis, enabling technicians to troubleshoot issues from a distance to provide quick solutions.Key selling points
- 24x7 access to real experts - Around‑the‑clock phone and online support from Dell technicians for both hardware and common software issues-so help is always available when something goes wrong or you simply have a question.
- Faster, more convenient resolution - Premium Support includes advanced troubleshooting and, where applicable, onsite or advanced exchange options after remote diagnosis, helping resolve issues quickly and reduce device downtime.
- Everyday help beyond basic warranty - Goes beyond hardware break/fix to assist with connectivity, performance optimization, and common "how‑do‑I" tasks, making it easier for users to keep their PCs secure, up to date and running at their best.
References
MPN: PN5L5_2CR3PR
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