Dell Upgrade from 1Y Next Business Day to 3Y ProSupport Plus 4H Mission Critical
Extended service agreement | parts and labour (for servers) | 3 years | on-site | 24x7 | response time: 4 h | NPOS
£1,133.57
inc VAT
£944.64 ex
VAT
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 1Y Next Business Day to 3Y ProSupport Plus 4H Mission Critical - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Servers |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday |
|---|
Product features
Comprehensive support package
This service agreement includes parts and labor, ensuring that all your service needs are met without unexpected costs, allowing you to manage your budget effectively.Rapid response for critical issues
With a 4-hour response time, this service is designed to address and resolve critical issues swiftly, minimizing any potential downtime to keep your systems operational.24/7 service availability
Receive support around the clock, ensuring that expert assistance is readily available whenever needed, whether day or night.Flexible consulting options
The service includes access to phone consulting and email support, offering flexibility in how assistance is provided according to your specific needs.Access to comprehensive resources
Get access to a web knowledge base and online support, which provides valuable information and solutions, empowering users to resolve issues independently when possible.Key selling points
- 24x7 Access to ProSupport Plus engineers for faster issue resolution
- Service Account Manager
- Priority access to specialized support experts
- Proactive System Maintenance
- Enhanced Mission Critical support
- Limited 3rd party software support
- NOTE: Many features of ProSupport Plus for Infrastructure require connectivity to Dell via secure connect gateway technology
References
MPN: PR250_1OS3P4H
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