DELL Upgrade from 3Y ProSupport for ISG to 5Y ProSupport Plus 4H Mission Critical
Main Specification
| ProSupport Plus 4H Mission Critical | |
| 5 year(s) | |
| Service time (hours x days): 24x7x365 | |
| Response time: 4 h | |
| Phone support Web support |
Features
| Service type | ProSupport Plus 4H Mission Critical |
|---|---|
| Service included | Parts and Labour |
| Service time (hours x days) | 24x7x365 |
| Response time | 4 |
| Number of years | 5 |
| Phone support | Yes |
| Web support | Yes |
| Troubleshooting | Yes |
| Parts replacement | Yes |
Key selling points
- 24x7 Access to ProSupport Plus engineers for faster issue resolution
- Service Account Manager
- Priority access to specialized support experts
- Proactive System Maintenance
- Enhanced Mission Critical supportLimited 3rd party software support
- NOTE: Many features of ProSupport Plus for Infrastructure require connectivity to Dell via secure connect gateway technology
References
MPN: PR250_3PS5P4H
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