Dell Upgrade from 3Y Next Business Day to 3Y ProSupport Plus 4H Mission Critical
Extended service agreement | parts and labour (for servers) | 3 years | on-site | 24x7 | response time: 4 h | NPOS | for PowerEdge R550
Main Specification
| Product Description | Dell Upgrade from 3Y Next Business Day to 3Y ProSupport Plus 4H Mission Critical - extended service agreement - 3 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Servers |
| Designed For | PowerEdge R550 |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (for critical issues) |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday |
|---|
Compatibility Information
| Designed For | Dell PowerEdge R550 |
|---|
Key selling points
- 24x7 Access to ProSupport Plus engineers for faster issue resolution
- Service Account Manager
- Priority access to specialized support experts
- Proactive System Maintenance
- Enhanced Mission Critical support
- Limited 3rd party software support
- NOTE: Many features of ProSupport Plus for Infrastructure require connectivity to Dell via secure connect gateway technology
References
MPN: PR550_3OS3P4H
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04/06/2026 07:53:44