Dell Upgrade from 1Y Next Business Day to 5Y ProSupport for ISG
Extended service agreement | parts and labour (for servers) | 5 years | on-site | response time: NBD | NPOS
£186.01
inc VAT
£155.01 ex
VAT
Quantity in Cart:
We are an Authorised Gold Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | Dell Upgrade from 1Y Next Business Day to 5Y ProSupport for ISG - extended service agreement - 5 years - on-site |
|---|---|
| Type | Extended service agreement |
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Servers |
General
| Service Included | Parts and labour |
|---|---|
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Pricing Type | Near-Point-Of-Sale (NPOS) |
| Class of Equipment | Servers |
Details
| Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday |
|---|
Product features
Comprehensive support
With a full 5-year contract period, this upgrade ensures that your servers are covered with on-site service, including parts and labor, ensuring minimal downtime and productivity for your business operations.Around-the-clock assistance
Benefit from 24/7 access to phone consulting, web support, a web knowledge base, and remote diagnosis. This technical support ensures that help is always available when you need it, regardless of the time or day.Next business day response
Experience peace of mind knowing that any issues with your servers will be addressed on-site by the next business day. This prompt response time is crucial for maintaining the continuity of your business operations.Key selling points
- 24x7 access to Dell experts - Around‑the‑clock phone and online support from in‑region Dell technicians for covered hardware and common software issues, so users can get help whenever they need it.
- Business‑class response vs. basic warranty - Faster, more predictable repair models (such as next business day‑style service on eligible systems) significantly reduce downtime compared to basic hardware warranty alone.
- Consistent, fleet‑wide support - A standardized, easy‑to‑quote offer that provides the same level of business‑class support across your PC estate, simplifying how you manage support entitlements.
- Lower IT workload on break/fix - Dell takes on the front‑line troubleshooting and case ownership, freeing internal IT teams from routine break/fix so they can focus on strategic projects.
- Foundation for ProSupport Suite upgrades - Acts as the entry point into the ProSupport Suite for PCs, giving customers a smooth path to add advanced capabilities later (like predictive support, accidental damage, or Keep Your Hard Drive) as needs grow.
References
MPN: PT150_1OS5PS
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