Neat Pulse Pro
Extended service agreement | advance hardware replacement (for video conferencing devices) | 5 years | shipment | for Bar Generation 2
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Main Specification
| Product Description | Neat Pulse Pro - extended service agreement - 5 years - shipment |
|---|---|
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Class of Equipment | Video conferencing devices |
| Designed For | Bar Generation 2 |
General
| Service Included | Advance hardware replacement |
|---|---|
| Location | Shipment |
| Full Contract Period | 5 years |
| Class of Equipment | Video conferencing devices |
Details
| Service & Support | Extended service agreement - advance hardware replacement - 5 years - shipment Technical support - phone consulting - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Friday - severity level 1 Technical support - phone consulting - 5 years - response time: 6 h - availability: 24 hours a day / Monday-Friday - severity level 2 Technical support - phone consulting - 5 years - response time: 24 h - availability: 24 hours a day / Monday-Friday - severity level 3 Technical support - phone consulting - 5 years - response time: 48 h - availability: 24 hours a day / Monday-Friday - severity level 4 Troubleshooting - 5 years Technical support - monitoring - 5 years |
|---|
Compatibility Information
| Designed For | Neat Bar Generation 2 |
|---|
Product features
Rapid response times
With a commitment to ensuring minimal downtime, Neat Pulse Pro offers response times as quick as 4 hours for severity level 1 issues, ensuring your video conferencing devices are back up and running swiftly.Comprehensive support coverage
Neat Pulse Pro's extended service agreement includes advance hardware replacement, phone consulting, and 24/7 monitoring, covering every aspect of technical support needed for uninterrupted service.Flexible service availability
Designed to support your business operations around the clock, Neat Pulse Pro provides service availability 24 hours a day, Monday through Friday, including phone consulting for all severity levels of technical issues.Key selling points
- Advance hardware replacement ensures minimal disruption
- 4-hour response time for critical issues
- 24/7 phone consulting and monitoring
- Extended service agreement for comprehensive support
- Technical support tailored to video conferencing devices
References
MPN: PULSE-PRO-BAR2-5
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04/06/2026 01:13:19