HPE Premium Support
Technical support | for HPE Easy Connect | phone consulting | 3 years | 24x7
£2,896.79
inc VAT
£2,413.99 ex
VAT
This item is out of stock
We are an Authorised Silver Partner
All products come in brand new original packaging.
Delivery
Order by 4:30pm UK Time
(excluding weekends and Bank Holidays) for UK Mainland next working day delivery.
Shipping rates applicable only to UK Mainland Addresses and exclude Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man.
7 Working Days£0.00
Within 1 week (UK Mainland), free if order over £100 + VAT
3 Working Days£4.98
3 working days (UK Mainland)
Next Working Day£7.97
Next working day (UK Mainland)
Main Specification
| Product Description | HPE Premium Support - technical support - for HPE Easy Connect - 3 years |
|---|---|
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | HPE Easy Connect |
General
| Type | Technical support |
|---|---|
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Service Availability | 24 hours a day / 7 days a week |
Software
| Software Title | HPE Easy Connect |
|---|---|
| Installation Type | Locally installed |
Details
| Service & Support | Technical support - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Technical support - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2 Technical support - 3 years - response time: 1 day - availability: 9 hours a day / Monday-Friday - severity level 3/4 E-mail consulting - 3 years Web support - 3 years Phone consulting - 3 years |
|---|
Product features
Software support online
You have 24/7 access to software support online, including access to product updates, access to an extensive knowledge database, including information regarding known symptoms and proposed solutions, specifications, and technical literature.Advanced self-solve service
After your original case-logging or knowledge-based query, you will receive an intelligent response. Expanded search parameters enable flexible search methods. You can search for specific products and versions. Your search attempts are added to your case history, allowing engineers to detect the problems.Access to technical resources
You can access the technical resources for assistance in resolving software or operations problems via software support online or telephone.Escalation management
HPE has established formal escalation procedures to facilitate the resolution of complex software problems.Key selling points
- 24/7 web-based self-solve service with intelligent response
- Prioritized high-severity cases
- Phone-in 24/7 assistance
- Increase system performance and reduce downtime
- Reduced TCO enable quicker time to resolution and reduce resource consumption
- Gain access to technical resources and HPE experts
- Optimize your IT environment with the perfect technical expertise
References
MPN: Q0P85A
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